Terms of Use — myBuilding
Last updated: 2026-10-27
The service
myBuilding is an app for running residential buildings: units and residents (owners, tenants, dependents and staff), monthly dues, charges, payments and receipts, the building’s cash and its money holders, expenses, maintenance requests, polls, documents, chat inside the building, WhatsApp notices, and gate or door control where connected devices exist.
A building’s data is kept on our servers and every screen shows it from there, so each person sees what concerns them wherever they sign in.
Accounts and roles
The building admin creates accounts and gives each person a role and unit — owner, tenant, dependent or staff — and grants admin and money-holder powers. The building admin is responsible for the accuracy of what they enter and for having residents’ consent to entering their names and phone numbers.
An account with no unit or role stays locked and cannot sign in until it is assigned one. Each account is signed in on one device at a time, and you are responsible for keeping your password secret.
Money and records
myBuilding is a record-keeping tool: the app does not hold or move anyone’s money. Cash balances, charges and payments are records entered by the building admin and money holders; the money itself is paid and received outside the app. The accuracy of these records is the responsibility of whoever enters them, and disagreements about amounts between residents and building management are for them to resolve.
Every receipt carries a verification code (QR) that anyone holding it can check against the building’s books; the check page shows what the receipt itself shows, with names shortened.
Plans and subscriptions
Every new building gets a one-week free trial with no payment, with the Premium plan’s features and limits. After it the building admin chooses a plan (Basic, Pro or Premium), billed monthly or yearly; the plan sets the building’s limits (units, floors, dependents) and the sections available, as shown in the app before purchase.
Payment is made in the app through the platform store: your App Store account on iOS and Google Play Billing on Android. A plan is bought as a prepaid period for one building (a month or a year) at the price shown, paid once: it does not renew automatically and nothing is charged afterwards. The period ends on the date shown in the app, and you can extend it at any time by buying another one. Buying the same plan adds the new period after the current one; buying a different plan starts it at once, and what remains of the previous plan is converted into days of the new one at the ratio of their prices. Because every purchase stands on its own, you can pay for more than one building from the same store account.
If your building is on an older auto-renewing subscription, it keeps renewing until you cancel it in your store’s subscription settings — the in-app “Manage subscription” button takes you there — and the building keeps its plan until the end of the paid period.
When a trial or a paid period ends without being extended, the building is paused after a short grace period: residents can no longer use the app, the building’s data stays as it is and is not deleted, and everything returns as soon as a new period is bought. The building admin is reminded in the app before the period ends. A purchase that did not reach us (a dropped connection, the app closed during it) is picked up the next time the app opens, and can be asked for with “Restore purchases”.
Refunds
iOS purchases are handled by Apple — request refunds at reportaproblem.apple.com. Android purchases are handled by Google — through your Google Play order history.
Chat inside the building
The “Building space” is a chat every resident of the building reads and writes in; groups are made by the building admin for the people they choose; direct chats are available according to roles. People appear by name and picture only, never by phone number.
Abuse, harassment, spam and any unlawful content are prohibited. The building admin may delete messages in the building space and groups, and we may suspend offending accounts. Anyone can report a message or block a person from inside the chat; we review reports within 24 hours and remove content that breaks these rules.
Linking WhatsApp is optional for each building; the app uses it to send charge notices, receipts and sign-in details from a number the building admin links. This is subject to WhatsApp’s own terms, and we are not responsible for any restriction WhatsApp places on that number. We cap the message rate to protect it.
Gate and door
Where a building connects a gate or door controller, the app sends the open command to the device over the internet. We make reasonable efforts to keep this available, but it depends on the device, power and connectivity; do not rely on it as the only way in. We are not responsible for its failures.
Suspension and closure
We may suspend an account or a building that breaches these terms or misuses the service, and a building admin may suspend their residents’ accounts. A building’s stored data is kept for the period stated in the privacy policy.
Limitation of liability
The service is provided “as is”. We make commercially reasonable efforts to preserve data and keep the service available, including regular backups, but do not guarantee it is free of faults, and we are not responsible for financial or management decisions based on records users enter.
Changes and acceptance
We may update these terms; the date of the last update appears at the top. Using the app means you accept the terms in force. To contact us, use “Support” in the app.